If you are not satisfied with the item for any reason, you may return it to us within 30 days and receive a full refund of the product price (see exception below on the metal barriers)*. Simply notify us via e-mail at NatureByDawn@aol.com within 30 days and you will be given instructions to return the item. Sorry, but we are not able to refund the shipping cost.  Once placed, orders can not be cancelled or changed.  The item would need to be delivered, then returned.

*Return policy exception for the metal barriers (ie T-Flex, Euro-Bars, and Wire Mesh barriers) and BreezeGuard Window Screens.
Metal Barriers - Please measure your vehicle before purchasing to make sure the size-range of the barrier will fit.  The manufacturer does not provide a comprehensive list of which barriers fit which vehicles.  Only 85% of the item cost is refundable (15% restock fee) unless the barrier is returned for product defect.  Shipping to you or return shipping to us is not refundable unless the barrier is returned due to a product defect.  The product defect will be verified by the manufacturer upon return.  Product defects do not include returns because the dog gets through, you don't like it, or because the barrier won't stay in place.  The barriers should stay in place if properly installed.  If you are having difficulty getting it to stay in place, please contact the manufacturer directly at 765-552-5039 for installation instructions.  For returns, please email us first at naturebydawn@aol.com.  You may contact our office directly for additional questions or follow-ups on returns at 785-393-2044.  Please also note that if the item is returned, you are responsible for packaging securely.  If the item is returned damaged due to shipping, your refund will have to be provided by the shipping company.  For this reason, we highly recommend return shipping with insurance.
BreezeGuard Window Screens - Please be sure to provide your correct vehicle information including VIN when placing your order.  The BreezeGuard Window Screens are custom made to fit and will not work from vehicle to vehicle.  If you provide the incorrect vehicle information and the barriers do not fit, your order is non-refundable.  If you return the window screens because you are not satisfied with the product, only 75% of the product cost is refundable (25% restock fee) unless the window screens are returned due to product defect.

Products are shipped from various warehouses who each have their own shipping method preference.  UPS, USPS, Fed Ex, and DHL are the most common shippers used.  Please note that this may inhibit our ability to provide a tracking number on all orders.  Shipping time may take 5-15 business days to arrive.  Sorry, but we do not offer overnight shipping.  Shipping cost is based on a size and weight scale of the total order.  Please note that the numbers indicated below do not indicate the actual weight of the product, but represent a weight range. Each product description indicates the shipping cost for that particular product. Our shipping costs are estimated as close to the actual shipping & packaging costs as possible. If we overestimate by more than $5, we will refund you the difference.

For orders between:

• Weight scale between 1 and 5, shipping cost is $5.00 (represents items less than 13 oz)
• Weight scale between 6 and 9, shipping cost is $6.00 (represent items over 13 oz but less than 1 lb)
• Weight scale between 10 and 14, shipping cost is $10.00 (represent items over 1 lb)
• 15 and 19, shipping cost is $15.00
• 20 and 29, shipping cost is $20.00
• 30 and 39, shipping cost is $25.00
• 40 and 49, shipping cost is $30.00
• 50 and 59, shipping cost is $35.00
• 60 and 69, shipping cost is $40.00
• 70 and 79, shipping cost is $45.00
• 80 and 89, shipping cost is $50.00
• 90 and 99, shipping cost is $55.00
• over 100, shipping cost is $0.60 per lb

If the item you purchased is out of stock, you will be notified and given the following options: